USES
Product Tours
Don’t annoy your users with forced onboarding cues that users can’t wait to exit. Redfast’s digital customer engagement platform takes a completely novel approach to user onboarding but only showing the user a prompt based on features they have not yet experienced. Further, onboarding prompts can be distributed across visits and devices, and in different styles that match the nature of the message with the user’s pace.
Product-led businesses choose Redfast
Redfast has been a game-changer for our customer retention efforts. With their expert guidance, we've experienced an immediate impact in preventing churn and reactivating subscriptions. Thank you, Redfast! Redfast's Guides feature has proven to be a transformative tool in our efforts to boost user retention. It has enabled us to launch step-by-step campaigns that optimize user behavior for engagement.
Sarah Hoffman
Senior Director, Growth Marketing
Redfast has been a great partner to our streaming business. Using their tools, we are seeing a 12% uplift in saving users with billing issues and 9% lift in saving users who intend to cancel. They held our hand throughout the set-up process but also taught us how to use the tools so that we can now launch new prompts, create A/B tests, and update existing prompts by ourselves. The tool is great, but the partnership with the Redfast team is what really tips the scale. I highly recommend using Redfast for your Lifecycle/Retention needs.
Kim P
Senior Director, Engagement
Why Choose Redfast?
Here's why Redfast stands out:
1
Product Tours – Seamlessly Integrated
By combining Redfast’s personalization and targeting capability with one-click technology, you can quickly create and deploy user prompts, tooltips, and pop-ups to guide new users and highlight important selling points without any redirects.
Redfast’s powerful features allow you to highlight your key features exactly when and how you want it, with full customization across multiple devices and platforms.
2
Personalized Tour Experiences
Tailor each user’s product tour to match the user’s preferences, data and behaviors. With Redfast's advanced targeting and segmentation capabilities, you can deliver personalized guidance that resonates with each individual user, driving higher engagement and boosting retention rates.
Redfast empowers you to highlight specific features for specific user segments, promote upgrades and advertise apps, and ultimately create an efficient and fully optimized product tour.
As new features and capabilities are introduced by your service, Redfast will quickly become your go-to answer to introduce these capabilities on an ongoing basis.
3
Dynamic Content Creation & Scheduling
Redfast's intuitive drag-and-drop editor allows you to create immersive and dynamic product tours. No coding required – simply create, customize, and launch interactive walkthroughs that captivate and educate your users, accelerating their time to value.
Our built-in library gives you the option of out-of-the-box prompts that work with our automatic user segments to get you up and running in next to no time. With scheduling and timed prompts, you have complete control over the triggers, frequency, and delivery of the product tour experience.
4
Actionable Insights & Analytics
Gain valuable insights into user behavior and engagement with Redfast's comprehensive analytics dashboard.
See stats for all your prompts across all your user segments and track key metrics like impressions, CTR (click-through rates), and conversion rates across your app or site. Our digital customer engagement platform allows you to identify potential product tour friction points, create A-B experiments, and optimize your strategy in real-time to maximize user engagement, increase lifetime user value, and help you meet user business goals.
When speaking with the Growth Marketing Manager, they stated the following:
“Redfast’s approach to building deeper customer relationships with every one of our hundreds of thousands of subscribers is really unique. The software and the team are a delight to work with.”
our plans start at
$
3,750
per month
Why Choose Redfast?
1-Click technology
Redfast offer 1-Click technology solutions for ecommerce and sports subscription companies. Direct connection to the backend maximizes conversion outcomes while matching the prompt behavior to the rest of your site.
Made for Growth Teams
Redfast’s no-code platform is perfect for growth, retention, lifecycle management experts to directly guide live users to better mutual outcomes.
Ready-made Prompts
Our customer engagement platform features built-in and out of the box prompts. Get started and see immediate results with ready-made prompts for cancellation, upselling, cross-selling and upgrades, and feature discovery.
Flexible Plans & Pricing
Whether you're a startup or an established enterprise, Redfast scales with your business. Our plans and pricing can be flexible and upgradable to changing subscriber volumes and evolving engagement needs.
Over 10 million users prompted each day
Join Leading Brands Trusting Redfast
Join the ranks of industry leaders who rely on Redfast’s platform to deliver exceptional product tours to promote their money features and build user engagement. Whether you're a disruptive startup looking to make the ultimate first impression or an established enterprise needing to boost retentions and upsells, Redfast’s product tour solutions are ready to help.
Need Assistance? Get in Touch Today
Transform your user onboarding process and elevate your user engagement tactics to new heights with Redfast’s digital customer engagement platform. Schedule a demo with one of our retention and engagement specialists today and discover how Redfast can help you drive meaningful results and delight your users from day one.
Don't let bad first impressions or frustrating onboarding experiences impact your users and hold your business back. Embrace the power of the Redfast platform and boost your user retention, increase acquisitions and take your upselling promotions to the next level.
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