Churn
Anticipate and react to at-risk behavior with personalized prompts
Detect and respond to user behavior like repeat visits to billing or cancel clicks with a personalized offer
Reduce churn with personalized offers
Cancel Save
Intercept cancel click with survey or dynamic save offer
Prompt users about to cancel with a save offer. Offer may be presented directly upon cancel click or a cancellation survey may be presented. Offer may be conditional on the survey response and/or dynamically proportional to the user's lifetime value.
Fewer cancellations
Chance to re-engage the user
Opportunity to mitigate technical or content issues
16
25
%
Improvement with Redfast
Involuntary Churn
Recover subscriptions with rebill failures
Prompt a user with a failed rebill attempt when they next visit your site with a nudge to update their payment information.
Connect with the user when they are most likely to update their payment information
Reduced passive churn
Increase LTV
12
35
%
Improvement with Redfast
Reduce Renewal Anxiety
Detect and mitigate users at risk of cancellation
Built-in tracking identifies users at risk of cancellation. Guide the user over multiple visits to discover unused features, content, and offers.
Fewer cancellations
Chance to re-engage the user
Opportunity to mitigate technical or content issues
18
43
%
Improvement with Redfast
Dynamic Downgrade
Match user's plan with consumption
Prompt a user whose usage is better matched with a cheaper plan to downgrade with 1-click. Build long-term goodwill and NPS.
Reduce cancellations
Chance to re-engage the user
Opportunity to mitigate technical or content issues
16
25
%
Improvement with Redfast
Win Back Guide
Re-engage users with declining engagement
Target cancel-save offer users and users with declining engagement with a multi-visit prompt sequence that informs them of new content, features, and unutilized benefits.
Increase engagement
Increase NPS
Opportunity to mitigate technical or content issues
11
27
%
Improvement with Redfast
Don't just take our word for it
Redfast has been a game-changer for our customer retention efforts. With their expert guidance, we've experienced an immediate impact in preventing churn and reactivating subscriptions. Thank you, Redfast! Redfast's Guides feature has proven to be a transformative tool in our efforts to boost user retention. It has enabled us to launch step-by-step campaigns that optimize user behavior for engagement.
Senior Director, Growth Marketing
Frequently
Asked
Questions
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