FloSports | Redfast Case Study

FloSports leverages Redfast to drive impressive growth in customer acquisition and retention

What the client says

Our ROI with Redfast has been almost immediate; not only are we seeing gains in revenue and customer success, we've gained a strategic partner in Redfast who helps us maximize opportunities.

Name Surname, CEO

Goals

FloSports sought to

  • Improve subscriber acquisition through optimized customer touch points
  • Enhance reactivation efforts for previously subscribed customers who churned
  • Maximize revenue through personalized and strategic campaign delivery

Challenges

Prior to implementing Redfast, FloSports faced several obstacles

  • Limited visibility into the prospect-to-subscriber customer journey
  • Difficulty connecting CRM data to personalized campaign messaging
  • Re-engagement toolkit limited to email and push notifications
  • Limited ability to deliver tailored offers based on customer journey insights

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Solution with Redfast

Redfast's platform enabled FloSports to

  • Implement targeted prompts on Flo pages to capture and convert visitors to paying subscribers
  • Deliver personalized campaigns based on customer status (e.g., new, inactive, or returning)
  • Seamlessly track campaign performance and optimize messaging for maximum impact

Key Results

Net New Customers

+97%

Year-over-Year increase in net new customers who visited plan pages (to sign up) from a Redfast prompt

Net New subscribers

+47%

Year-over-Year increase in net new subscribers attributed to Redfast campaigns

previously subscribed customers

+144%

Year-over-Year increase in previously subscribed customers who visited plan pages (to reactivate) from a Redfast prompt

reactivated (won-back) subscribers

+121%

Year-over-Year increase in reactivated (won-back) subscribers attributed to Redfast campaigns

revenue

~$1.6M

in revenue driven by Redfast-attributed campaigns in 2024

Timeline to Results

Month 1:

  • Kicked off acquisition strategy and documentation of initial use cases
  • Added usage trackers and configured test users and segments

Month 2:

  • Designed prompts, secured copy approval, and launched initial campaigns

Month 3:

  • Began achieving measurable growth in acquisition, reactivation, and revenue

Impact summary

Redfast’s intuitive platform empowered FloSports’ year-over-year growth. It helped the marketing team gain valuable insights into customer behavior to optimize acquisition and reactivation messaging in real-time.

FloSports leverages Redfast to drive impressive growth in customer acquisition and retention

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